Pixel Burn Status & Service Updates - Notice history

Tracking Updates experiencing partial outage

Website & Checkout - Operational

100% - uptime
01 Apr 26
01 May 26
30 Jun 26

Payment Processing - Operational

100% - uptime
01 Apr 26
01 May 26
30 Jun 26

Tracking Updates - Partial outage

100% - uptime
01 Apr 26
01 May 26
30 Jun 26
100% - uptime

Live Chat Support - Operational

100% - uptime
01 Apr 26
01 May 26
30 Jun 26

Email & SMS Support - Operational

100% - uptime
01 Apr 26
01 May 26
30 Jun 26

Phone Support - Operational

100% - uptime
01 Apr 26
01 May 26
30 Jun 26

Order Status Updates - Operational

100% - uptime
01 Apr 26
01 May 26
30 Jun 26

Notice history

01 Jun 26

Tracking Updates Temporarily Delayed
  • Monitoring
    Monitoring

    Our IT Team have implemented a fix and is currently monitoring the result. Tracking update may still not show correctly at this time or may be delayed.

  • Identified
    Identified

    We have identified an issue affecting some tracking updates on the Pixel Burn tracking page. Some courier scan events may be delayed or temporarily unavailable while this is being worked through.

    This does not necessarily mean your parcel is delayed. Tracking information should update once new courier scan data becomes available.

  • Investigating
    Investigating

    We are aware of reports that some tracking updates may be delayed or not displaying correctly on the Pixel Burn tracking page. Our team is currently investigating this and will provide an update once more information is available.

    This does not necessarily mean your parcel is delayed.

01 May 26

No notices reported this month

01 Apr 26

No notices reported this month

01 Apr 26 to 01 Jun 26

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